Many of our students are under 18, so we take care with their information. This policy explains what we collect, why, and how we look after it.
Information we collect
- Student's name, email address, school year level and subjects.
- Parent or guardian's name and email address (if a parent or guardian books).
- Booking history, including lesson dates, cancellations and rescheduling.
- Payment records: amounts, dates, payment method and references. We never collect or store card numbers or bank login details.
- Invoices we've issued.
- Learning progress and lesson notes that help us tutor effectively.
- Referral and reward information, such as referral codes and free-lesson credits.
- Records of the policies you agreed to when booking.
- Messages you send us.
We only collect what we need to provide tutoring and run our business.
How we use it
- To book and manage lessons and student accounts.
- To send confirmations, invoices, Zoom links and reminders.
- To verify payments and keep financial records.
- To deliver and plan tutoring.
- To communicate with parents and guardians.
- To manage referral and loyalty rewards.
- To improve our service.
We don't sell personal information, and we don't use it for unrelated marketing.
Service providers
We use trusted providers to run our website and lessons. They may store or process information for us:
- Netlify: website hosting, our database and file storage.
- Google (Gmail): sending and receiving emails.
- Zoom: online lessons.
Some of these providers may store information outside Australia.
How we protect it
- Only authorised Limitless Education administrators can see student and payment records, and they need to sign in.
- Students and parents can see only their own information, after confirming their email address.
- Connections to our website are encrypted.
- We don't put private student records on public pages.
How long we keep it
We keep booking, invoice and payment records for as long as we need them for our business and to meet record-keeping requirements. Other information is deleted or de-identified when it's no longer needed. You can ask us to delete information we don't need to keep.
Accessing or correcting your information
You can ask to see the information we hold about you or your child, or ask us to correct it. Contact us through our contact page. We'll respond within a reasonable time.
Concerns
If you have a concern about how we've handled personal information, please contact us first so we can try to fix it.