This policy explains how to pay for lessons and how refunds work. There are no hidden fees. Nothing in this policy limits any rights you have under the Australian Consumer Law.
Prices
All prices are in Australian dollars (AUD) and shown before you book. Your invoice lists each lesson, its price and any discounts or rewards.
Invoices
You'll receive an invoice by email when you book. You can also view and download your invoices from your account.
How to pay
You can pay by PayID or bank transfer. The payment details are on your invoice. Please use your invoice number as the payment reference so we can match your payment.
When a booking counts as paid
Bank transfers can take time to arrive, so a booking is only treated as paid once we've checked that the money has reached our account. Screenshots or receipts help us find a payment, but they don't confirm it on their own. We'll email you when your payment is verified, along with your Zoom details.
Payment deadlines
Your invoice shows a due date. Please pay by then, and before the first lesson where possible. If a booking isn't paid, we may contact you, and we may release the lesson time after letting you know.
Outstanding and partial payments
If we receive less than the full amount, we'll record what we've received and your invoice will show the balance still owing. Lessons are confirmed once the invoice is paid in full, unless we agree otherwise with you.
Prepaid lessons
If you pay for several lessons in advance, each lesson is listed on your invoice. Lessons you've paid for remain yours to use. If you need to change them, see our Cancellation and Rescheduling Policy.
Refunds
- If a lesson is cancelled with at least 24 hours' notice and you'd prefer not to reschedule, we'll refund that lesson.
- If we cancel a lesson or can't deliver it, you can choose a replacement lesson or a refund.
- If you're unhappy with a lesson, please tell us. We'll work with you to fix it, and you may also be entitled to a remedy under the Australian Consumer Law.
- Refunds are paid back to the account the payment came from, usually within 10 business days of being approved. Your invoice will show the refund.
Free lessons and rewards
Free-lesson rewards (from referrals or our 5-lessons loyalty reward) have no cash value and can't be exchanged for money.