We know plans change. This policy explains how to cancel or reschedule a lesson and what happens in each case. Nothing in this policy limits any rights you have under the Australian Consumer Law.
How to cancel or reschedule
Contact us through our contact page or reply to your booking email as early as you can. Tell us the student's name, the lesson date and time, and whether you'd like to cancel or move the lesson. We'll confirm the change by email.
With at least 24 hours' notice
If you let us know at least 24 hours before the lesson starts, we'll reschedule it at no extra charge, or cancel it and handle any payment under our Payments and Refunds Policy. A free-lesson reward used for that lesson is returned to your account.
With less than 24 hours' notice
Late cancellations make it hard for us to offer the time to another student. If you cancel with less than 24 hours' notice, the full lesson fee may be charged, and a free-lesson reward used for that lesson may not be returned.
If a student doesn't attend
If a student doesn't join a lesson and we haven't heard from you, we may treat it as a late cancellation. If a student joins late, the lesson still finishes at its scheduled time.
Illness, emergencies and exceptional circumstances
We'll always consider reasonable exceptions, such as illness, family emergencies or other circumstances outside your control. Let us know as soon as you can. We may waive a late-cancellation fee or offer a replacement lesson.
If we cancel
If Limitless Education needs to cancel a lesson, we'll tell you as early as possible and you can choose either a replacement lesson at a time that suits you or a refund for that lesson.
Technical problems
If a lesson can't go ahead or is cut short because of technical problems, see our Online Lesson Policy.